Information Technology - Foundation IT

Mission

The Foundation Information Technology (IT) Department is dedicated to providing comprehensive and high quality information technology services to the Foundation’s many customers including students, faculty, staff, administrators, alumni, and other members of the University community. We are committed to the Foundation goals of providing the broadest accessibility while insuring the greatest security and reliability of our computer systems. We strive to achieve the highest customer service standards through a team approach which focuses our diverse technical resources on professionalism, communication, and continuous improvement.

Software Support Assignments and Service Levels

Foundation IT Software Support Matrix

IT Work Order

IT Work Order Self Service

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Open an IT Work
Order by E-Mail

*Note: By clicking the IT Work Order Self Service button above you will redirected to the login page for the IT Work Order system. To login simply click on "Login using your Windows account." For your first login you may be prompted to select a language and then click Login. You may also open a work order by email by clicking the "Open an IT Work Order by E-mail" link above or by sending an email to fdnhelpdesk@cpp.edu.

Tutorials & Instructional Materials

• Zoom - Getting started tutorial
• VPN Connection - Installing agent
• Remote Desktop - The basics setup tutorial
• MS Teams - How-to basic training
• Call Forwarding - How-to setup instructions

IT Forms

IT Policies

IT Department Directory

Information Technology Directory

Our Team
HELP DESK - For Foundation IT only, IT fdnmis@cpp.edu Phone: 909.869.5488 Fax: Foundation Information Technology Help Desk
Randy Townsend Director of Information Technology, IT rltownsend@cpp.edu Phone: 909.869.2968 Fax: 909.869.4549 I have over 40 years of experience working with computer systems in a variety of industries. My diverse background includes implementing ATM technology and WAN communications for Home Savings, automating and programming software for television game shows including “The Price is Right” and “Family Feud”, and developing enterprise messaging, managing network infrastructure, and facilitating company-wide technology projects for Simpson Investment Company. I earned my Microsoft Certified Systems Engineer credential while participating in usability studies and think tanks for Microsoft while living in Seattle. In the non-profit sector, I have worked for the Los Angeles County Natural History Museum, the Huntington Library, Art Collections, and Botanical Gardens, and as a board member of the Lassen Park Foundation. I have worked for the Cal Poly Pomona Foundation, Inc. since 2006, and am currently the Director of Information Technology. In 2016, I chaired the IT committee for the Association of Auxiliaries, AOA, working with over 90 CSU support organizations statewide. My educational background includes a Bachelor’s degree from the University of California, Los Angeles, and an Associate’s degree from Pierce College. In addition, I maintain certifications as a Project Management Professional with PMI, and a Strategic Project Leader.
Joe Bustamante Information Systems Analyst, IT jdbustamante@cpp.edu Phone: 909.869.3056 Fax: 909.869.4549 Information Technology
Alfred Padilla Information Systems Analyst, IT alpadilla@cpp.edu Phone: 909.869.3189 Fax: 909.869.4549 Information Technology
Juan Carlos Robles Information Security Analyst, IT jcrobles@cpp.edu Phone: 909.869.2910 Fax: 909.869.4549 Information Technology